Indianapolis, Indiana – In today’s fast-changing digital world, small and medium-sized businesses (SMBs) face a growing list of tech-related challenges. From keeping up with cybersecurity risks to managing cloud services and staying compliant with regulations, IT has become more than just a support function—it’s now a strategic part of business success.
But most SMBs don’t have the resources to build large internal IT departments. That’s where Managed IT Service Providers (MSPs) come in. More and more businesses are turning to these third-party experts to handle their IT needs, and it’s not just about convenience. The return on investment (ROI) is real—and significant.
According to Mordor Intelligence, using a managed service provider can reduce IT spending by 25 to 45 percent. It also helps boost operational efficiency by as much as 65 percent. This means that companies not only save money but also get more done with the same—or even fewer—resources.
Toucan Technology Group, a family-owned MSP based in the greater Indianapolis area, reports that some of their clients have saved up to 60 percent compared to building and maintaining their own in-house IT departments.
“Our enterprise-grade services, including cybersecurity, cloud consulting, helpdesk, and incident response, are priced significantly lower than the cost of in-house staffing and tool licensing on your own,” the company states. “Our pricing is predictable, with no hidden fees for projects or travel, so your budget stays on track.”
Even better, Toucan’s clients often save an additional 30 percent through discounts on software, hardware, and even cyber insurance, thanks to the company’s partnerships with major vendors like Microsoft.
While cost savings are a big win, the real value of managed IT services goes much deeper. Partnering with an MSP like Toucan Technology Group also means gaining access to expertise and technology that might otherwise be out of reach.
Here are a few more ways MSPs help SMBs grow and succeed:
1. Reliable Infrastructure That Works When You Need It
Unexpected downtime, system crashes, or data loss can be devastating to a small business. With round-the-clock monitoring, patch management, and automated backups, MSPs help keep systems running smoothly—and fix problems before they become disasters.
2. Stronger Cybersecurity and Risk Management
With cyber threats evolving daily, SMBs are being targeted more than ever. The 2025 Verizon Data Breach Investigations Report found that 68% of breaches involve human error, such as phishing attacks or weak passwords. MSPs like Toucan offer training, oversight, and advanced tools that help prevent these common pitfalls.
“Our team brings CISO-level oversight, frameworks like NIST and CIS, and hands-on expertise to protect your business from evolving threats and keep you compliant with HIPAA, FTC Safeguards, and other regulations,” Toucan says.
3. More Time for Growth and Innovation
When IT systems are automated and stable, business owners and employees can focus on what they do best—growing their companies. Toucan helps clients adopt cloud-based solutions, integrate AI tools, and explore digital transformation opportunities that improve productivity and help them scale faster.
With so many MSPs on the market, it can be hard to know who to trust. Toucan Technology Group sets itself apart with a transparent, customer-first approach that prioritizes long-term partnerships.
Here’s what clients can expect when working with Toucan:
• No surprise costs—travel, project work, and incident response are all included
• Access to discounted licensing, hardware, and insurance through top-tier vendors
• A team of real people who answer calls and solve problems quickly
• Under-one-hour response times for critical issues
• A 97% customer satisfaction rating
• Specialized experts across cloud, security, and infrastructure
If you already have an in-house IT team, Toucan also offers co-managed services. This means your team gets extra help when needed, whether it’s for a big migration project or day-to-day support during a busy season.
Managing IT doesn’t have to be a stressful, expensive part of running a business. By choosing the right MSP, SMBs can save real money, reduce risk, and focus on doing what they love—serving customers and growing their businesses.
As Toucan puts it:
“At Toucan Technology Group, we help you save more, grow faster, and stress less.”
If you’re located in the Greater Indianapolis Area, Toucan even offers a free on-site assessment to help you better understand your current IT situation. There’s no pressure and no sales pitch—just an honest look at where your systems stand and how they could be improved.
To schedule your free assessment, visit: https://toucan.tech/assessment-contact/.
